CUSTOMERS MAY MAKE THEIR PAYMENTS ON OUR AUTOMATED SYSTEM BY DIALING 1-888-569-5847 OR CALLING OUR OFFICE DURING NORMAL BUSINESS HOURS TO SPEAK WITH A CUSTOMER SERVICE REPRESENTATIVE. PLEASE HAVE YOUR ACCOUNT NUMBER AND ADDRESS AVAILABLE.
A $2.50 PROCESSING FEE WILL APPLY TO ALL PHONE AND ONLINE PAYMENTS UP TO $500. A HIGHER FEE DOES APPLY FOR HIGHER TRANSACTIONS. WE APPRECIATE OUR CUSTOMERS, AND HOPE THAT THIS WILL ALLOW MORE CONVENIENCE.
WE ENCOURAGE OUR CUSTOMERS TO USE THE BELOW PORTAL FOR ONLINE PAYMENTS. WE ARE AWARE OF OTHER SOFTWARES THAT ALLOW YOU TO PAY YOUR UTILITY BILLS BUT WE DO NOT HAVE ANY AFFILIATION WITH THOSE. PLEASE READ THE NEXT LINE FOR INSIGHT. WARNING!!! DOXO PAYMENT PORTAL IS NOT AFFILIATED WITH POLK COUNTY WATER AUTHORITY! IF YOU CHOOSE TO USE THEIR PORTAL, YOU WILL BE CHARGED A $4.00 OR HIGHER PROCESSING FEE AND YOUR PAYMENT COULD TAKE UP TO 10 DAYS TO REACH YOUR POLK COUNTY WATER ACCOUNT. WE DO NOT ENCOURAGE THE USE OF DOXO OR ANY OTHER UTILITY PAYMENT SOFTWARE AS WE CAN NOT CONFIDENTLY MAKE OUR CUSTOMERS AWARE OF WHEN THEIR PAYMENTS WILL REACH US OR THE FEES INCLUDED IN THIS.
Polk County Water Authority Online Bill Pay
Our goal is to offer the most convenient and reliable customer service possible.
Click Here to register online. *You have to do this before you can view/pay your bill.*
Click Here to login to view/pay your bill.