Polk County Residential Leak Protection Policy

 

 

How The Program Works

“The Polk County Water Authority Leak Protection Program is making a difference in our community by saving both water and money for our customers,” said Jill Price, the Authority Office Manager.

The program is part of the ongoing effort to help customers save money by reducing the bill due when leaks happen on the customer’s side of the meter. When a customer leak occurs, the Authority may reduce or adjust the bill by charging an amount equal to the last six (6) months average usage. This is done after the customer makes the necessary repairs and provides proof to the Authority that the repair has been accomplished. Conservation through water loss prevention is an important goal for the program as well. The adjustment is based on a maximum amount of up to $ 750 per twelve months.

“Our residential customers are charged $3 per month, while the commercial or industrial customer is charged $10 monthly. The cost is assigned to each meter in use by the customer. For most residential customers, the protection cost about $0.10 per day. Customers are automatically included in the program and must remove themselves from the program in writing if they choose not to participate.” Price said. “The protection is well worth the price of the program.”

Details about leak protection can be found below, or check with one of the Authority’s customer service representatives.



 
Cost of Service Opt-Out

A. All “eligible customers”, as defined in Section 2, subparagraph C, shall be charged the sum of $3.00 per month on and after the effective date of this policy for leak protection afforded through this policy.

B. Notice of this service and protection shall be provided to all eligible customers. Any eligible customer who does not wish to participate in the protective services granted through this policy may provide the Authority with the notice in writing of the eligible customer’s decision to “opt-out” of the coverage afforded by this policy. Upon such notice, on the next billing cycle for the eligible customer, the leak protection service charge of $3.00 shall be removed from the customer’s billing; provided that on and after that date, there shall be no more leak protection whatsoever for that customer.
 
 
 
Coverage Provisions

A. In order to apply for payment protection coverage, an eligible customer shall submit such information, as required by the Authority on forms provided by the Authority by that purpose. Proof of repairs or other bona fide evidence must be provided in writing to the Authority for coverage to apply.

B. The total amount of protection provided shall be $750.00 in any twelve (12) months billing period. The computation of the credit amount shall be based on the average water billings for an individual customer for the six (6) month period immediately preceding the leak’s protection and repair.

For example, if a leak on the customer’s side of the meter resulted in a water bill of $950, and the bill is adjusted by the maximum amount of $750, then the customer will be required to pay the $200 difference. The customer is also required to pay his/her monthly bill during the leak period based on an average usage from the customer’s previous six (6) month billing period. No credit shall be given in any twelve (12) month period above $750.00, nor to anyone who has opted out of coverage. No further adjustments for leak protection shall be made, unless the amount of water usage for a single billing cycle exceeds $1,000.00. In such circumstances, any Water Authority customer may present such evidence as they deem appropriate to the Board of Directors to determine what adjustment, if any, shall be afforded that customer due to the inordinate magnitude of the leak.

C. In the event the eligible customer has had water service for less than six (6) months, then an average over the usage time of the customer shall be computed by the Authority to determine the appropriate average amount for credit pursuant to this coverage.
 
 
 
Exceptions from Coverage

A. In the event the Authority has reasonable grounds to believe that an eligible customer failed, or wantonly disregarded evidence of leakage that caused the amount of potable water being wasted on the customer’s property to exceed two (2) times their bill on an average monthly basis for more than forty-five (45) days, then the Manager may deny any claim for protection payments.

B. Customers with large storage facilities, such as swimming pools, hot tubs, or water storage tank shall provide the Authority with advance written notice of the customer’s intention to use Polk County Water to fill, refill or otherwise store water on the customer’s property.

C. Coverage may be denied, if the eligible customer fails to notify the Authority of its request for leak protection when three (3) consecutive billing cycles of the leak.
 
 
All laws and parts of law in conflict herewith are specifically repealed.
 
 
 
It is hereby declared to be the intention of the Authority that the sections, paragraphs, sentences, clauses and phrases of this enactment are severable, and if any phrase, clause, sentence, paragraph or section hereof shall be declared unconstitutional by the valid judgment or decree of any court of competent jurisdiction, such unconstitutionality shall not affect any of the remaining phrases, clauses, sentences, paragraphs and sections of this enactment, since the same would have been enacted by the Authority without the incorporation herein of any such unconstitutional phrase, clause, sentence paragraph or section.
 


This policy is effective as of July 1, 2009 for all billing of eligible customers, on and after that date.

ADOPTED AND APPROVED by the action of the Polk County Water Authority Board of Directors unanimously.

Experiencing a Water Outage or Leak?

 

If you have an emergency situation with your water, please call 770-748-6001 to report your problem immediately. Have non-emergency questions or concerns?  Click Here to send us an email.